Legal

Privacy Policy

Last updated: May 2026  ·  Visionairi HQ  ·  Elite Consulting Solutions Pty Ltd (ACN 667 676 575)

1. Overview

Visionairi HQ is a trading name of Elite Consulting Solutions Pty Ltd (ACN 667 676 575) ("we", "us", or "our"), based in Perth, Western Australia. We are committed to protecting your personal information and your right to privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our site or submitting your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information you voluntarily provide to us, including:

  • Full name
  • Email address
  • Phone number
  • Business name and website
  • Approximate size of your leads database
  • Any other information you choose to provide via our forms

We may also automatically collect certain technical information when you visit our site, including your IP address, browser type, device information, pages visited, and time spent on the site via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

  • Contact you about our services and your enquiry
  • Schedule and conduct demo sessions
  • Send relevant follow-up communications via email, phone, or SMS
  • Improve our website and services
  • Comply with legal obligations

We will not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Communications & Consent

By submitting your details on our website, you consent to being contacted by Visionairi HQ via email, phone, or SMS regarding our services. This consent is given in accordance with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

You may opt out of communications at any time by:

  • Replying STOP to any SMS message
  • Clicking the unsubscribe link in any email
  • Contacting us directly at [email protected]

5. Third-Party Services & Overseas Disclosure

We use third-party service providers to assist in operating our website and conducting our business, including:

  • GoHighLevel (CRM and marketing automation)
  • Twilio (SMS and voice communications)
  • Google Analytics (website analytics)
  • Meta Pixel (advertising)

Some of these third-party service providers store and process data on servers located outside Australia, including in the United States. By using our services, you consent to your personal information being transferred to and stored in overseas jurisdictions. We take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles, however we are not responsible for the privacy practices of third-party providers.

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer required, we will take reasonable steps to destroy or de-identify it.

9. Your Rights Under the Privacy Act

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate, incomplete, or out-of-date information
  • Request deletion of your data (subject to our legal obligations)
  • Withdraw consent to marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached the APPs

To exercise any of these rights, please contact us using the details in section 12 below. We will respond to all requests within 30 days.

10. Children's Privacy

Our services are directed at business owners and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on this page with a revised date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

  • Email: [email protected]
  • Website: visionairihq.com
  • Postal: PO Box 100 Morley, Perth, Western Australia

We will investigate all complaints promptly and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

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